Customer Account Coordinator - Australian Business Support Team

Join Symbos CX as a Customer Account Coordinator and become part of a pioneering team dedicated to delivering exceptional support to Australian business customers. This is a unique opportunity to work in a dynamic, international environment while contributing to the growth of a global company. Located in the vibrant city of Canggu, Bali, you'll be part of a team that values innovation, collaboration, and a customer-first approach.

As a Customer Account Coordinator, you'll play a crucial role in managing and nurturing relationships with key Australian business clients. Your daily tasks will involve handling customer inquiries, resolving issues, and ensuring that our clients receive the highest level of service. You'll work closely with our Australian support team, leveraging tools like Zendesk, Salesforce, and Microsoft Teams to streamline processes and improve efficiency.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer accounts, ensuring high levels of satisfaction and retention.
• Handle customer inquiries and issues, providing timely and effective solutions.
• Collaborate with the Australian support team to improve service delivery and customer experience.
• Monitor and analyze customer data to identify trends and opportunities for improvement.
• Work with the sales team to ensure seamless handover of customer accounts.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of support processes.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, account management, or a similar role.
• Proven track record of managing customer accounts and driving customer satisfaction.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships.
• Fluency in English, both written and spoken.
• Experience with CRM systems like Salesforce and customer service software like Zendesk.
• Ability to work in a fast-paced, international environment.
• Willingness to travel to Australia for client meetings and training.

🛠️ Keahlian

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