Guest Experience Support Junior

Join CV. LISVIA (Lisma Holding Group) and become part of a leading wellness spa brand dedicated to delivering exceptional guest experiences. As a Guest Experience Support Junior, you will play a vital role in ensuring our clients receive world-class service in our Medan location. Your daily tasks will include managing guest inquiries, booking appointments, and coordinating with our team to ensure seamless service delivery. This is your chance to grow within a dynamic and supportive environment.

At CV. LISVIA, we are committed to creating memorable experiences for our guests. As a Guest Experience Support Junior, you will be at the forefront of this mission, using tools like Salesforce and our in-house booking system to streamline operations. With opportunities for professional development and a collaborative team, you'll thrive in a role that values your contributions.

📋 Tanggung Jawab Pekerjaan

• Manage guest inquiries and bookings using Salesforce and our in-house booking system.
• Coordinate with our spa team to ensure timely and efficient service delivery.
• Assist in resolving guest concerns and complaints promptly.
• Maintain accurate records of guest interactions and service requests.
• Support marketing efforts by promoting our services and special offers.
• Assist in training new staff on guest experience protocols.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Ensure compliance with company policies and industry standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 1-2 years of experience in guest services or a similar role in the hospitality industry.
• Familiarity with CRM systems like Salesforce is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in English and Indonesian languages.
• Enthusiasm for the wellness and spa industry.

🛠️ Keahlian

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